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Warranty / Return Policy

Warranty

All mengtor.com.au parts honor a 6 months warranty ONLY.

Mengtor will ONLY give store CREDIT or exchange and NOT a refund to any return items. However, a refund can only take place if a customer will no longer be ordering from mengtor anymore in the future. And it is your responsibility to test all parts that you ordered once you receive the item; Mengtor.com.au will not apply any store credit or exchange to your account after 6 months from the purchase date.

  • If the parts are under 14 days warranty, we will issue you a store credit or exchange.

  • If the parts are under 6 months but beyond 14 days warranty, we ONLY can issue you an exchange.

  • Mengtor.com.au will ONLY cover the standard or local courier postage for the exchange.

Return Policy

  • All returns must be in its original packaging (including film on LCD and Digitizer)along with the warranty seal, otherwise warranty on the part will be considered void.

  • Customers must fill in the RMA at website and email to [email protected]

  • Please print the RMA form, and mail it with your returned parts, and write the RMA number on the box.

  • All return shipping is at the sole responsibility of the buyer, we do not refund return shipping.

  • If you return parts that were not purchased from Mengtor.com.au, but from another vendor, we will not be responsible for the shipping costs if you want the products returned.

  • Mengtor WILL NOT provide any shipping to customers to return defective parts back

  • once you submit the RMA you must ship out the return parts within one week,NO exceptions!! ANY postage date code after one week of your RMA date will not be accepted by Mengtor Company.

 

>>>>>> We have the right to refuse service to ANY one and we are strictly enforcing our 6 months return policy<<<<<<

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